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Return Policy
This Policy applies when you are seeking to return parts to us for any reason, but different rules will apply depending on your reason for a return.
Returns - Unwanted Parts (including Incorrect Parts)
To request a return for any unwanted and unused parts, including those which are not the correct part for your vehicle and including where you are a consumer exercising your right of cancellation, please contact our Customer Service team via email at sales@evehicleparts.co.uk. Please always include the order number, reason for return and Vin/Chssis number.
All returned goods must be in their original condition in order to be eligible for returns. For clarity this means:
· Unused
· No grease, petrol, diesel, oil or any other substance on the parts or box
· Nothing stuck or written on the branded box
· All packaging as new with any seals intact
· No marks which show fitment to a vehicle has been attempted
· Incorrect partss being returned (different to our order confirmation)
Returns must be requested within 14 days of delivery in order to be eligible for return.
Once we receive the return, we will inspect the goods and process your refund within 7 days. These are usually processed within 48 hours. Refunds will be issued to the original payment method.
Damaged Goods
On delivery if you can see the parts are visibly damaged, please do not accept the delivery of the order– this means they will be returned to us. If this happens please contact us via email at sales@evehicleparts.co.uk to notify us as soon as possible. If you realise after opening the box that the parts are damaged then please contact our customer service team as soon as possible and no later than 48 hours from delivery. Provide your order number and reason for return. We will provide you with the next steps.
Faulty Parts
We hope that you never experience an issue with your order; however, rest assured that should an issue arise, we are here to help. Please contact our Customer Service team via email at sales@evehicleparts.co.uk and we will look to get this resolved using our warranty process. If possible, please provide your vehicle Vin/chassis number and a brief description of the issue to begin with to help us move forward.
|
Reason for Return |
Have you checked with us if it is correct part before purchase? |
Is the part still in original condition (showing above)? |
Solution |
|
Unwanted Parts |
No |
Yes |
We will accept your return within 14 days of delivery. You pay postage. And 5% handling fee will be charged. |
|
Yes |
Yes |
We will accept your return within 14 days of delivery. You pay postage. |
|
|
No |
No |
Unfortunately we will not accept your return due to condition. |
|
|
Yes |
No |
We will accept your return within 14 days of delivery. You pay postage. And 15% handling fee will be charged. |
|
|
Incorrect Parts |
No |
Yes |
We will accept your return within 14 days of delivery. You pay postage. And 5% handling fee will be charged. |
|
Yes |
Yes |
We will accept your return within 14 days of delivery. We will provide a post label. |
|
|
No |
No |
Unfortunately we will not accept your return due to condition. |
|
|
Yes |
No |
We will accept your return within 14 days of delivery. You pay postage. And 15% handling fee will be charged. |
|
|
Damaged parts received |
No |
N/A |
Please contact us as soon as possible, we will provide a post label for return. |
|
Yes |
N/A |
Please contact us as soon as possible, we will provide a post label for return. |
|
|
Parts fitted but they are faulty |
No |
N/A |
Please contact us and we will check first. If the part is not correct for your vehicle, return will not be accepted. |
|
Yes |
N/A |
Please contact us as soon as possible, we will proceed with our warranty policy. |
For retail customers and trade customers, we do not cover any labour costs.